Shipping & Returns Policy
All orders are dispatched within 1 to 2 working days with collector-grade armour packaging. We offer tiered Royal Mail shipping and accept returns within 14 days, provided tamper-evident security seals remain intact.
Order Dispatch
How we process orders before shipping them out.
1 to 2 Working Days Dispatch
All single card and sealed product orders are processed and dispatched within 1 to 2 working days of payment clearance. We work quickly to get your products on the way.
Weekend & Holiday Cut-offs
Orders placed after 2:00 PM on Friday, or on weekends and public holidays, will be processed and prepared for shipping on the next working day.
Shipping Methods & Security
To ensure the safe delivery of your purchases, we operate a tiered shipping system based on order value. This ensures high-value items are fully protected in transit.
Standard Dispatch
Cost-effective transit for low-value orders.
Tracked Dispatch
Reliable service with digital delivery confirmation.
Fully Insured Dispatch
Mandatory signed-for protection for premium orders.
Packaging Standards
Armour-grade packaging designed by collectors, for collectors.
We are collectors as well as retailers, and we despise damaged mail. Every card is prepared with the utmost care to ensure it arrives at your door in the exact condition it left our shelves:
Tailored Transit Protection
Every order is individually assessed by our team. We utilise a combination of soft sleeves, rigid holders, team bags, and reinforced mailers to ensure your specific items arrive in the exact condition they left our facility.
Tamper-Evident Security
At our discretion, select high-value singles and sealed products are dispatched with unique tamper-evident seals to protect the integrity of our inventory.
Returns & Cancellations
You have the right to cancel your order within 14 days of receiving your goods. However, due to the volatile nature of the trading card market and our strict grading standards, all returns are subject to the following conditions:
Condition Requirement
Single cards must be returned in the exact condition they were dispatched. Any card that has been played, mishandled, or damaged by the buyer will not be eligible for a refund.
Sealed Products
Booster boxes, loose booster packs, mystery packs, and pre-constructed decks must remain strictly factory-sealed. We will reject any return if the shrink wrap, manufacturer seals, or Glitch Guild tamper seals have been altered, torn, or removed.
Tamper-Evident Seals
High-value single cards are dispatched in sealed, tamper-evident sleeves. If the seal on this sleeve is broken, tampered with, or removed, the return will be rejected. This prevents card swapping.
Tamper sleeves warning:Our tamper-evident sleeve policy is strictly enforced. Any returns of high-value cards with broken or missing security seals will be automatically rejected. This prevents card swapping and protects the integrity of our inventory.
Processing a Return
The exact steps to follow to request a refund.
Step 1: Initiation
Contact us at hello@glitchguild.co.uk with your order number and detail which items you wish to return.
Step 2: Return Postage
Pack the items securely. Unless the item received was damaged in transit or fundamentally not as described, you are responsible for return postage costs. We strongly recommend a tracked service, as we cannot refund lost packages.
Step 3: Audit & Refund
Upon receipt, all items undergo a strict condition audit under continuous video recording. If an item is returned damaged, altered, or in a lesser condition than dispatched, Glitch Guild Ltd reserves the right to issue a partial refund reflecting the diminished value, or reject the return entirely at the customer's expense.